Customer Service Advisor : Bi Lingual (EU Speaker)
Location: London : The Verdant Office, 150 Aldersgate St, Barbican, London EC1A 4AB
Work Model: In:office, 5 days per week
Start Date: ASAP (contract until 31 December 2026)
Pay Rate: 13.85 per hour
Working Hours: 9:00 AM : 6:00 PM (1:hour lunch break)
What youll be doing:
Our client is hiring a dedicated Logistics Service Account Management Coordinator to support TikTok Shop sellers across the EU, focusing on logistics operations. Youll work closely with top sellers to resolve queries, provide guidance, and coordinate with internal teams to ensure a seamless experience. Your role involves managing seller enquiries, investigating issues using data tools, and collaborating with logistics and customer support teams to deliver high:quality service. You will also educate sellers on platform policies and identify opportunities for process improvements.
What youll bring:
Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian)
Experience in customer service or handling escalations
Ability to thrive in a fast:paced, dynamic environment with adaptability
Proficiency with digital tools, dashboards, and data analysis systems
Strong problem:solving skills with a proactive approach and ownership mindset
Preferred skills:
Background in logistics, e:commerce, shipping, or warehousing (desirable)
Experience working with CRM systems and data tools
High attention to detail and organisational skills
Tech:savvy with quick learning ability
Experience coordinating across multiple teams and stakeholders
Language requirements:
Fluency in English
Proficiency in at least one EU language (Spanish, French, German, or Italian) : Polish speakers are encouraged .
Join a vibrant team supporting innovative e:commerce solutions and enjoy a role that combines problem:solving with meaningful stakeholder engagement. If youre passionate about delivering excellent service and working in a collaborative environment, wed love to hear from you