About Abound We’re redefining consumer lending in the UK, and beyond. Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people. While traditional lenders rely almost entirely on credit scores, we look at the full financial picture - how much you spend, and what you can afford to repay to build a deeper, more accurate understanding of each customer's unique financial situation. And we've shown it works at scale. We’ve issued over £1.3bn in loans directly to customers while delivering market-leading credit performance - for every 10 defaults the industry expects, we see only 3. We also reached profitability just 2.5 years after launch. Backed by £2bn of funding from top-tier investors including Citi, GSR Ventures, and Deutsche Bank, we’re recognised as one of Europe’s fastest-growing fintechs (Sifted, CNBC). Now, we’re expanding into new markets and product lines - and we’re looking for ambitious people who want to learn fast, take ownership, and grow with us. About the role This is a full-time Junior Collections Administrator role with hybrid working (minimum 3 days per week in the Milton Keynes office). This is an entry-level opportunity suited to someone starting their career or looking to move into financial services. You’ll support the operations team with a variety of administrative and operational tasks, helping ensure customer queries are handled efficiently and processes are followed accurately. Full training will be provided, with opportunities to learn about financial services, customer operations, and financial processes. Who you are We’re looking for someone with strong potential rather than prior industry experience (although industry experience welcomed): Highly organised with excellent attention to detail Comfortable working with numbers and data, with good basic maths skills Some experience using Microsoft Excel (e.g. formulas, sorting/filtering data; more advanced skills can be learned on the job) A willingness to learn and develop within financial services Able to follow processes accurately across multiple systems A team player with a positive, can-do attitude Strong communication skills, especially written communication Able to manage time effectively and prioritise tasks What you’ll be doing Supporting operational administration across customer accounts Maintaining and updating internal systems with accurate information Assisting with reconciliation tasks and data checks Reviewing and processing digital and hard copy correspondence Handling general inbound queries and administrative requests, including: Replying to complaint-related queries (e.g. chasers and follow-ups) Raising complaints for the relevant team to investigate Assigning incoming emails to the appropriate teams(triage) Supporting the finance Customer Care team with system admin tasks Providing pre-written template responses to customers Supporting operational processes such as: Application of payments to customer accounts Handling credit reference queries Processing data erasure requests in line with procedures Gathering data to support internal teams and investigations Liaising with internal teams and third parties where required Supporting affordability assessments using our Open Banking technology Following defined processes to ensure compliance and accuracy What we offer Everyone owns a piece of the company – equity 25 days’ holiday a year, plus 8 bank holidays 2 paid volunteering days per year Hybrid working with 3 days a week in the office One month paid sabbatical after 4 years Employee loan Free gym membership Team wellness budget to be active together – yoga, tennis, bouldering and more