Salary
Circa£40,000
Location
Dougie Mac, Adult Hospice - ST3 3NZ
This is a permanent, full time vacancy that will close in 2 months at 23:59 GMT.
The Vacancy
The Hospice Advice & Response Team (HART) plays a vital role in delivering responsive, specialist palliative care across our community. Operating 24/7, the team provides expert advice, rapid clinical assessment, and urgent interventions to patients, families and healthcare professionals when it matters most.
As Community Manager (HART), you'll be responsible for the strategic, professional and operational leadership of our HART service, alongside oversight of the Hospice at Home (HAH) team. Working closely with the Head of Community & Dementia Services and fellow Community Manager, this role ensures seamless, high-quality care across urgent response and unplanned community services.
This role requires a confident clinical leader who can balance operational delivery with compassionate, people-focused leadership. You'll lead multidisciplinary teams, manage performance and governance, and build strong partnerships across the health and social care system to ensure patients receive safe, timely and coordinated care.
Key Responsibilities
§ Provide visible, professional leadership to the HART and Hospice at Home teams, ensuring consistently high standards of care
§ Oversee the safe and effective delivery of a 24/7 Adviceline and Rapid Response service
§ Manage service performance against KPIs, quality standards and clinical governance requirements
§ Lead, support and develop a multidisciplinary workforce, including line management, performance management and workforce planning
§ Act as a key link between community teams, internal services and external partners to support integrated care pathways
§ Champion safeguarding practice and act as Designated Safeguarding Lead
§ Support service development, audits, quality improvement initiatives and change management
§ Provide expert clinical leadership, advice, coaching and mentorship to staff
§ Ensure compliance with CQC standards, safeguarding legislation and organisational policies
About You
We're looking for an experienced and compassionate clinical leader who thrives in a fast-paced, complex community environment and is passionate about delivering outstanding palliative care.
You'll bring:
* Registration as a Nurse or Paramedic
* Significant post-registration experience, including leadership or people management
* Proven knowledge and experience in palliative or end-of-life care
* Strong clinical assessment, decision-making and triage skills
* Experience managing teams, performance, rotas and service delivery models
* Confidence working collaboratively with external partners and stakeholders
* A values-led approach aligned with Compassion, Accountability, Respect and Excellence
* The ability to lead through change, manage complexity and support staff wellbeing
Leadership qualifications, independent prescribing, or advanced communication skills are desirable, but we're equally keen to support development where needed.
Why Join Dougie Mac?
At Dougie Mac, we care deeply about the people who make our work possible. Whatever your role, you'll be part of a supportive, values-led organisation where everyone is encouraged to grow, contribute, and make a real difference.
As a Dougie Mac employee, you'll benefit from:
35 days of annual leave, rising with length of service
Options to buy and sell annual leave
Hospice-paid Healthcare Cash Plan
Competitive Pension Scheme
DBS paid for by the hospice
Learning & Development opportunities
Free on-site parking
Join us and be part of a local charity that puts people at the heart of everything we do.
Salary: Circa £48,000
Hours: 37.5 hours, shifts to meet the needs of the service, including earlies, lates and weekends
Applications close: 5th April 2026
Interviews: 23rd & 24th April 2026
How to Apply
Please complete the application form in full, paying particular attention to your personal statement. This should clearly demonstrate how you meet the criteria in the job description and person specification. See the Recruitment Process Document for more information.
For more information, please contact:
Lisa Hill – Head of Community & Dementia Services
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Applicants must have the right to work in the UK. Sponsorship is not provided.
We reserve the right to close this vacancy and interview early, in the event of a large number of applications.
Job Description & Person Specification below - Please note, our shortlisting process is based on these documents. In accordance with our safer recruitment policy CV's alone will not be accepted. We are strongly committed to the Safeguarding of our adults and children.
About Us
At Dougie Mac we are recruiting employees to join our rapidly growing team. We currently have over 400 employees who work together to provide exceptional care and support to patients and their families in North Staffordshire and Stoke-on-Trent.
Our Values
Compassion
Accountability
Respect
Excellence
Our Benefits
Pension Scheme
Health Cash Plan & EAP
Company Sick Pay
Life Assurance
Generous Holidays and opportunity to buy and sell
Free Hospice Parking