Service Desk Technician - 1st Line / 2nd Line Support
Location: Torbay / Hybrid (Max 2 days a week from home, fully in office initially)
Salary: £28,000 - £32,000 DOE
Contract: Permanent, Full-time
25 days holiday + Bank Holidays | Training Opportunities | Flexible Working Environment | Clear Career Progression
About the Company
Our client is a forward-thinking business supporting organisations across the UK.
The Role
They are now looking for a 1st Line Support Engineer to join their IT team. You’ll be the first point of contact for technical issues, providing excellent technical support both remotely and on-site. This is a great opportunity for someone eager to grow their career into 2nd Line support and beyond.
This role is ideal for candidates with solid 1st Line experience and a willingness to take on more responsibility as they progress into 2nd Line tasks. Training and guidance will be provided to support your career development.
What You’ll Do
* Respond to and resolve IT support requestsvia phone, email, and ticketing system
* Provide technical support for Windows desktops, laptops, and Microsoft 365 applications
* Assist with basic network troubleshooting and connectivity issues
* Escalate complex incidents to 2nd Line or senior engineers
* Maintain clear and professional communication with clients at all times
* Support system updates, software installations, and user account management
What You’ll Bring
* Experience in 1st Line IT support or a strong understanding of basic IT troubleshooting
* Familiarity with Windows OS, Microsoft 365, and fundamental networking concepts
* Strong problem-solving skills and ability to work independently when required
* Excellent communication and client-focused attitude
* Willingness to learn and progress into 2nd Line responsibilities
Desirable Extras
* Certifications such as Microsoft, CompTIA, or ITIL
* Exposure to Active Directory, Windows Server, or networking devices
* Interest in virtualisation, cloud technologies, or cyber security
What’s on Offer
* Clear career progression into 2nd Line and eventually 3rd Line roles
* Training and support towards professional certifications
* Exposure to diverse technologies and client environments
* A collaborative, supportive team culture
* Flexible hybrid working options
Whether you’re an experienced 1st Line engineer or ready to step up, this is a fantastic opportunity to develop your IT career in a supportive environment. If you’re proactive, client-focused, and eager to grow, we’d love to hear from you! Apply now or get in touch for a confidential discussion.
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