Overview
Join to apply for the Customer Advisor - 18 hours role at JoJo Maman Bébé.
Role summary and responsibilities as part of the JoJo story.
Responsibilities
* Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
* Preparing Omni-Channel orders.
* Liaising with customers in store or via the phone on Omni-Channel orders.
* Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
* Embracing new product knowledge or learning to increase sales opportunities.
* Actively listening to our customers’ needs and working out what the best solution is for them.
* Taking pride in keeping your store looking immaculate.
* A typical week would be 18 hours (2 x 4 & 2 x 5) hour shift; flexibility is required in line with store requirements.
Skills and Qualifications
* Previous retail, customer service and sales experience.
* Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
* The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
* You’ll need a self-developing mentality and a curiosity to learn new products independently.
* We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
* You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
* Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
* We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
* Please note: We will only recruit individuals who are over the school leaver's age. To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland, please click the following link: https://www.gov.uk/know-when-you-can-leave-school
Culture and Values
Be a brand ambassador, safeguarding our values and ethos. Demonstrate honesty and respect in every interaction. Foster collaboration and open, active listening. Take ownership of all aspects of the role.
Perks and Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days.
* Birthday day off.
* Non-contractual bonus scheme.
* Enhanced pension scheme.
* Cycle to work scheme.
* Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.
* Saving scheme with Smart Money Cymru.
* Flexible work options.
* Social events and employee recognition programmes.
* Volunteer days to support communities.
* Health and Wellbeing hub.
* Specsavers voucher – free sight test and contribution towards glasses (T & C’s) apply.
* 40% discount on JoJo branded lines.
* Ongoing training and development opportunities.
About JoJo Maman Bébé: We make happy and helpful clothes and products that let children be children. We are a B Corp and strive for a sustainable future, valuing diversity and inclusion to create a welcoming environment for employees and customers alike.
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