About the role
To deliver a professional learning and development service that contributes to the ongoing development of our people and drives business performance. Demonstrates the ability to work through the training cycle (research, design, deliver, evaluate) and produce training interventions that support both individual, team and organisational development needs. Keeps up to date with current L&D thinking and knowledge through an internal and external network.
Key accountabilities
* Collaborate with leaders, managers and colleagues to determine training needs.
* Facilitate the design, development and delivery of technical, skill and behaviour-based development interventions to meet the core needs of both individuals and the business and grow workforce competence and confidence.
* Attend Train-the-Trainer (TTT) sessions to achieve and maintain licensed training certification where required, ensuring compliance with industry standards and enhancing the quality of training delivery.
* Support and manage the schedule of training delivery dates.
* Deliver seminars, workshops, individual training sessions and other training interventions in line with our approved schedule; sessions may be classroom or digital online.
* Promote and facilitate the personal growth of learners to achieve learning objectives.
* Capture clear evaluation data for all training interventions and produce appropriate reports as requested.
* Review, analyze and interpret training needs and evaluation data to identify potential opportunities and take appropriate action to ensure ongoing compliance.
* Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
* Amend and re‑design training interventions based on feedback and analysis to keep them relevant and fit for purpose.
* Engage new colleagues through onboarding and induction days to ensure successful transition into BAU.
* Provide 1:1 coaching and ongoing support to follow requests from key customers.
* Promote and encourage the continual professional and practice development of our workforce.
* Celebrate individual learning achievements and share positive learning messages using preferred communication and media channels.
* Manage spend against the allocated L&OD budget during the year.
* Keep abreast of developments and best practice within the training & development field and health & social care sector to enhance and maintain the reputation of the Learning & OD team.
* Apply detailed knowledge of applicable policies and working knowledge of all relevant policies.
* Align all learning activity to comply with and exceed Care Quality Commission (CQC) standards, legislation requirements, relevant industry standards and AFG KPI targets.
* Be flexible to deliver training and support across multiple sites within the Mental Health Division of AFG, and occasionally in other AFG business areas.
* Carry out any other training related duties or work as requested by the Learning Lead or other senior members of the Learning & OD team.
Skills and knowledge
* Experience of working in a Learning Partner, Trainer, Training Officer or similar role.
* Knowledge of training requirements and needs, with experience in a Learning Disability, Supported Living or similar environment.
* Proven track record in designing and delivering successful training programmes in a Learning Disability context.
* Excellent presentation skills.
* Ability to work on own initiative.
* Good planning and organising skills.
* Good digital systems skills – e.g., Microsoft Office 365.
Values and attitudes
* A quick learner who is keen to develop.
* Takes personal responsibility and holds others to account.
* Solution focused with a “can do” attitude.
* Inspires others with passion and enthusiasm.
* Demonstrates honesty and integrity, reflecting organisational values through behaviours.
* Embraces change, viewing it as an opportunity to learn and develop.
Experience
* Collaborated with leaders, managers and colleagues to determine training needs.
* Facilitated the design, development and delivery of technical, skill and behaviour-based development interventions to grow workforce competence and confidence.
* Delivered seminars, workshops, individual training sessions and other interventions in classroom or digital online formats.
* Promoted and facilitated learners’ personal growth to achieve learning objectives.
* Captured evaluation data and produced reports for training interventions.
* Reviewed, analysed and interpreted training needs and evaluation data to identify opportunities and ensure compliance.
* Amended and re‑designed training interventions based on feedback to keep them relevant.
* Provided 1:1 coaching and ongoing support for key customers.
* Promoted and encouraged the continual professional and practice development of the workforce.
* Stayed abreast of developments and best practice in training & development and health & social care to enhance the reputation of the Learning & OD team.
* Maintained detailed knowledge of applicable policies and all relevant other policies.
Working arrangement
With our extended flexible working options, you can choose to work your 35 hours per week on a 9‑day fortnight or a 4.5‑day week basis, supporting our employees’ work‑life balance.
This role is Band II as per our structure.
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