Trinity Fire & Security Systems, part of the PTSG Group, have been delivering businesses industry leading services in the Fire and Security industry for over 25 years. As we continue our growth into 2025, we are looking to strengthen our Service team with the addition of a Regional Engineering Manager in the London region.
The role of Regional Engineering Manager
As a Regional Engineering Manager at Trinity, you will lead all Service-related activities in the London region. You will be ensuring optimal performance (financial, labour utilisation & productivity, H&S) and key metrics are attained and maintained.
To work with and report to the line manager to agree business objectives and to review key performance indicators.
To manage all aspects of the engineering team including (but not limited to) driving daily productivity, the provision of technical support, the identification of training needs, mentoring and support, and the assessment of competencies and capabilities.
Promote positive CQR performance alongside KPI metrics for 1st time fix rate while driving engagement within the engineering team.
To support and develop the engineers to identify RTQs and to ensure these opportunities not only ensure customer compliance but also enable cross selling activities.
Meet the delivery P&L metric targets for the allocated region.
To liaise with the wider support team...