Who You Are You are a detail-oriented and proactive individual dedicated to maintaining high-quality standards in commissioned services. You excel in communication and collaboration, ensuring all stakeholders are well-informed. Your analytical skills help you in assessing services against established standards and making impactful recommendations for improvement. What the Job Involves The job involves undertaking proactive monitoring of commissioned services regularly. This includes collating quality assurance information through audits, observations, and engaging with service users, carers, and service providers. Your role is crucial in assessing the quality of care, identifying improvement areas, and making recommendations. You ensure that feedback is used to drive quality improvements and address concerns about service quality through established governance frameworks. Collaboration with operational teams and partners is essential for sharing intelligence and addressing service quality concerns. Additionally, youll develop, monitor, and report on action plans and risk assessments to manage performance. Skills Quality assurance and monitoring Data collection and analysis Strong communication and collaboration Problem-solving and critical thinking Stakeholder engagement Action plan development Risk assessment Knowledge of safety and quality standards