Complaints Triage Officer – £24 p/h Ltd – Housing Background Preferred
Location: Sussex Place, Hammersmith, W6
Hybrid Working: 2 days in the office (Wednesdays and Thursdays – non-negotiable), 3 days from home
Hours: 35 per week | 9am–5pm | 1-hour unpaid break
Contract: 3-month temp (ongoing)
Rate: £24 per hour (Ltd)
We are seeking a Complaints Triage Officer to act as the first point of contact for customers, resolving and triaging incoming complaints in a fast-paced housing environment.
What you'll do:
Serve as the first point of contact for incoming complaints
Triage and assess complaints, ensuring accurate categorisation
Resolve queries at first contact where possible
Escalate appropriately where further investigation is required
About you:
Strong background in housing, particularly in complaints, customer service, or repairs
Experience in triage and issue resolution
Confident dealing directly with customers in sometimes challenging situations
Clear communicator and highly organised
We will consider candidates from outside housing with strong triage and customer resolution experience, but housing experience is preferred