Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential. Purpose of the Role Continental Bitumen UK is part of the Colas Group, based in Avonmouth and recruiting a Customer Service Supervisor to support the business. As Customer Service Supervisor you will manage the day-to-day customer service operations, facilitating customer deliveries and collections. As the role is based at the viberant Avonmouth docks, you will reside close by or have your own transport. Main Responsibilities The role is split into three key areas; Customer service: Receive and facilitate customer orders and administration of sales. Planning: Support haulage planning, integrate customer collections and manage purchases from third party bitumen facilities. Invoicing: Raise customer invoices and resolve any invoice queries. You will ensure customer satisfaction and contribute to smooth logistics operations. Strong organisational skills, attention to detail, and a commitment to safety are essential for success in this role. Join our team and play a vital role in providing excellent customer support and efficient haulage planning. Ideal Candidate The ideal candidate will have previous experience in a customer focussed administrative role and be conversant with Word and Excel. You will be a team player with a willingness to learn, good communication skills, good written and oral skills, able to demonstrate flexibility and adaptability. Package Description Colas offers some great benefits with this role, including: A generous pension contribution - £29,000 - £35,000 Life assurance cover (x4 basic salary) 25 days annual leave bank holidays (with the option to buy/sell more) Flexible working policy Opportunity to study towards a professional qualification fully funded Ongoing training and personal/professional development Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal