Job Title:Desktop Support Tech Sr
Job Location: 6000 North Terminal ParkwayAtlanta GA30320
Duration:05/06/2024 11/01/2024
Onsite
Client isseeking Desktop Support resource that will be part of a teamresponsible for supporting workstations running on Windows 10 andhigher platforms in a 24x7 operating environment. This role will beresponsible for handling all Tier 1 & some Tier 2 issues. TheTechnician is responsible for imaging workstations as outlined bydepartmental standard operating procedures and installing andconfiguring all associated hardware. The Technician is responsiblefor proactively monitoring these workstations and is responsiblefor firmware updates operating system updates antivirus softwareupdates security patches and repair of any hardware failures. Thetechnician will also provide helpdesk support including answeringhelpdesk phones and resolving enduser computer issues using remotediagnostic and troubleshooting tools. Duties will requireafterhours support. The Technician will report to the TechnicalServices Manager and must coordinate activities with other businessunits within the division to meet the departments overallobjectives.
Experiencerequired:
* 2 yearsexperience doing desktop support.
* Experiencewith Windows and Mac operating systems.
* Experience with cloud technologies.
* Experience doing PC Builds and deployments.
* Experience working with a ServiceNow ticketingsystem.
* Previous experience troubleshootingissues with applications.
* Ability totroubleshoot and resolve issues within O365 and otherapps.
* Solid understanding of AzureAD.
* Excellent communication skills.
* Ability to troubleshoot VPN issues.
* Basic Networking experience.
* Provides management of domain accounts and grouppermissions.
* Responsible for supporting remotesites around the Airport.
Essential Education/Certification(s):
Associate in Applied Science (AS)with certifications such as A Certification CompTIA Network CCNA ora minimum of 2 years of handson equivalent experience in computerrepair or any combination of education and experience that wouldprovide the desired skills knowledge and ability to perform the jobfunctions.