Our Bereavement Services team is looking for a full-time Registration Officer (37 hours per week) to assist with the day‑to‑day operation and management of the borough's crematorium and cemeteries. The role provides a high‑quality, sensitive service to a wide range of faiths and cultures across the Walsall District. The post will be based at Streetly Crematorium and a uniform is provided.
Under the guidance of the Senior Registration Officer, you will join our current team of Registration Officers to assist in the provision of a comprehensive Registration Service within Bereavement Services. This varied and interesting role will involve processing documentation related to burial, cremation, and the purchase of memorials, and providing advice, information and assistance in a sympathetic, professional manner as the first point of contact for all bereavement‑related enquiries from funeral directors, other industry professionals, families and the general public via phone, email, and in person.
As part of the reception duties at Streetly, you will liaise with recently bereaved families and, when requested, distribute ashes to family members or funeral directors. You will work in an environment where funerals take place daily.
* Excellent verbal and written communication skills
* Experience with receipt, processing and reconciliation of payments
* Sympathetic and caring manner obtained from working within a sensitive environment
* Good organisational skills
* A flexible approach
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