Job Description
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
We are recruiting on behalf of a prestigious education provider in Birmingham City Centre for a Student Hub Advisor to join their supportive and dynamic team on a full time, temporary basis, Monday-Friday, between the hours of 8:30am-5:00pm.This role plays a key part in delivering an excellent student experience by providing guidance, support and practical advice to students throughout their studies.Key Responsibilities of the Student Hub Advisor role include:
* Provide student support via face-to-face, phone, email, live chat and messaging channels
* Monitor student attendance and advise on absence issues
* Act as a student advocate, liaising with academic staff and support teams
* Maintain accurate student records and assist with reporting and data tracking
* Support and organise campus events and student engagement activities
* Handle sensitive matters with professionalism and confidentiality
Skills & Experience Essential for the Student Hub Advisor role Include:
* NVQ Level 2-3, City & Guilds or equivalent experience in a student-facing role
* Strong communication skills and ability to work with diverse groups
* Experience managing data and resolving student queries
* Positive, proactive and organised approach
* Ability to work both independently and as part of a team
* Degree or experience within higher education/student support desirable
* Experience with CRM systems or xkybehq student records databases (e.g. SITS, Salesforce) desirable
* Understanding of data protection and student wellbeing support desirable
Key Information about the Student Hub Advisor role:
* Location: Birmingham City Centre
* Hours: Full-time, temporary role, 37 hours per week
* Pay: £13.50 per hour
This is an excellent opportunity for someone passionate about supporting students and creating a positive campus experience. For more Information contact