Responsibilities
* Assisting in the transportation of 'end of life' service users, ensuring a high level of empathy is present at all times.
* Building rapport by effectively communicating with patients and their relatives/friends.
* Responsible for lifting, securing and helping service users in and out of the ambulance.
* Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospitals or to family/friends at their homes.
* Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.
* Assisting service users with challenging behaviour and/or mental health illnesses.
* Ensuring that the ambulance is kept safe, clean and tidy.
Qualifications & Requirements
* Committed to patient care.
* Effective communication skills, experienced in handling emotional circumstances.
* A calm, considerate, careful driver with no more than three penalty points on your licence.
* A natural flair for team working and collaboration.
* Physically fit for patient handling and moving.
* Pass an Enhanced DBS check (company funded).
* Ability to work flexible shifts.
* Familiar with the local and surrounding area.
The role will be subject to several regulatory pre‑employment checks. You will be asked to provide details of your full employment history if invited for an interview. Your HMRC record, available to download from the Government Gateway, may help you in preparing this information when required.
Our Values Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet. Agile – We listen, learn and adapt to improve the business, each other, and ourselves. Reliable – We do what we say we will do, we take responsibility and we behave with integrity. Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.
Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two‑person crews or alone, so it is vital to hold a full UK driving licence and to have a good degree of physical fitness.
The merger of ERS Medical and E-Zec Medical has enabled us to rebrand; as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing of people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services. EMED Group is committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively we promote equality and embrace diversity, inclusion and respect for all.
This role requires you to work on a rota basis, working 4×11‑hour shifts per week (various days, including weekends). The operational hours are between 5 am and midnight; you may be required to work any shift within these hours.
Benefits
* £12.21 per hour
* Full time – 42 hours per week
* Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
* 24/7 online/telephone GP Consultation and access to prescriptions.
* 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
* Cash‑plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
* Access to mental health consultations.
* Access to physiotherapy consultations.
* Access to legal advice on domestic issues (e.g., motoring offences, wills and probate, personal injury).
* Financial guidance re retirement planning, tax savings and state benefits.
* Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5‑year intervals with an increase in annual leave.
* Values‑based Internal Recognition Scheme with financial reward, leading to an annual recognition event.
* Refer a Friend recruitment incentive scheme with financial rewards.
* The EMED Foundation – to provide support to colleagues and our local communities.
* Paid holiday entitlement.
* Pension Scheme.
* Blue Light Card.
* Uniform provided.
* EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
* Flu vaccination (through an internal campaign in Autumn/Winter).
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