About The Role A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client. Location: Frankley, B32 4AR Shifts: 35 hours a week, 5 days over 7 on rota Payrate: £14.00 per hour Please note you will need your own transport to get to site for some 6am starts This will be a full-time role working 37 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role. In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you. About You Key Responsibilities: * Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service. * Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations. * Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations. * Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency. * Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies. * Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles. * Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace. * Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service. * Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction. * Lead by example, coaching and supporting the team to meet their individual and collective goals. * Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met. * Promote best practices across the team and share knowledge to support continuous improvement