Overview
This exciting new role will be instrumental in improving the integration and development of MAF UK’s digital service as we look to be market leaders in the use of technology, including how we can best leverage AI across the organisation in line with our values.
MAF UK have recently started operating under a new Operational Framework, and we are looking for someone to support this new structure to deliver the step changes we strive for. The IT Support and Development Officer will combine IT technical support and software development duties. They will provide assistance to users with their IT systems and applications, while also contributing to the development, maintenance, and improvement of those systems. The job holder will support improving the integration and development of MAF UK’s digital services. This will include using the Power Platform, configuring Dynamics D365 and integration of third party web-services including our website.
We are looking to be market leaders in the use of technology including how we can best leverage AI across the organisation in line with our values. MAF UK now operates in a serverless capacity and the IT Support and Development Officer will enhance the IT Team’s knowledge across many platforms and will be proactive in looking for ways to improve the effectiveness of how these platforms are used across the organisation.
Working alongside both technical and non-technical staff, the post holder will be proactive in the promotion of enhancements and solutions relating to organisation wide services and will be adept at communicating to a variety of stakeholders in a jargon free, non-technical way.
The IT Support and Development Officer will live out the MAF Values and clearly demonstrate the organisational behaviours of being purposeful, innovative and community-focused. The job holder will be a versatile member of the team committed to delivering the best service possible for all stakeholders and will be committed to MAF UK’s Vision.
Responsibilities
Key Responsibilities:
1. IT Support
2. Provide first and second line IT support, especially as cover to Folkestone office when other members of the IT Team are absent or as requested by the IT Manager
3. Be an active member of any liquid team that requires input
4. Be confident in running the technical needs of corporate prayer and communications meetings and training others
5. Assist in the design and delivery of internal training for users
6. Working with other MAF organisations to support integration work
7. Other tasks as may reasonably be allocated from time to time by the MAF Senior Leadership Team
8. IT Development
This will include, but is not limited to
9. Investigating AI tools, then demonstrating and championing their roll out and user adoption, including the use of Microsoft Copilot
10. Being proactive to ensure the technology required to deliver the new Operational Framework is adopted across the organisation
11. Ensuring our websites and webservices are operating securely and compliantly
12. Leading on web-testing to ensure functionality and integration is working as expected
13. Monitoring our APIs, and developing an in-depth understanding of the API between our websites and D365
14. Working with other departments, and especially Finance and HR to ensure their key web-services are maintained and are run effectively within MAF UK’s tenant
15. Ensure that all information collected, utilised, and disseminated by MAF UK is done according to legislative and regulatory requirements (. Data Protection Act 2018).
16. Supporting the requirements of our partner organisations
17. Dynamics D365 and Power Platform Support
18. Providing D365 Admin support by developing solutions as agreed with the IT Manager
19. Creating, maintaining and monitoring Power Platform Flows to increase organisational effectiveness and efficiency
20. Owning the relationship with our key D365 integration partners and ensuring we are maximising their products and services, and recommending alternatives where appropriate
21. Creating, maintaining and monitoring Power Platform Apps, and exploring new opportunities after the successful launch of our digital sign-up app
22. Be proactive in identifying areas where improvements can be made
23. Act with authority in the IT Manager’s absence in resolving D365 issues
24. Keep up to date with Power Platform development (including Microsoft Wave Releases) to ensure our system is fit for purpose
25. Troubleshoot to resolve day-to-day issues with D365 using IT Team and superusers to support when required
26. Ensure Staff training levels are maintained to ensure the quality and consistency of work.
Dimension and Limits of Authority:
27. Decision making within agreed parameters.
28. Responsible for adherence to legislation and good practice principles in all areas of responsibility.
Tasks common to all staff:
29. Role modelling of organisational values and beliefs - to contribute to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in times of Biblical reflection and regular corporate prayer meetings.
30. To participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader.
31. To keep line manager informed of all relevant and timely information.
32. At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner and ensure that good personal data handling practices are developed, reviewed and encouraged
33. To abide at all times by the Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet.
Christian values, beliefs and ethos of MAF UK:
As a Christian mission, MAF UK is seeking those who share in the evangelical Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation and to take part in organisation activities such as staff meetings, prayer meetings, away days.
TASKS COMMON TO ALL STAFF:
• Role modelling of organisational values and beliefs
• Contributing to the shared spiritual life of the MAF UK team as a Christian mission
• Attendance and participation in team and corporate times of biblical reflection and prayer
• Encouraging team members to attend, participate and lead in times of Biblical reflection at regular corporate prayer meetings
• Participate in planning in accordance with the MAF UK strategic plan and as outworked through matrix programme and project teams
• Keeping line manager informed of all relevant information in a timely manner
• Complying with statutory and organisational requirements for the proper handling of personal and sensitive data and ensuring good personal data handling practices are developed, reviewed, and encouraged
• Abiding by Safeguarding, Conduct and other MAF UK policies provided on the Intranet.
For a full Job Description click here
Location: This role will initially be based at the MAF UK Offices in Folkestone, Kent but could move to the Oxford, Cambridge arc as we seek to launch a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region. At least two days a week in our Folkestone Office might be initially required. We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.
Salary: Circa £30,500 per annum depending upon experience
Working Hours: At least 36 hours per week but in addition those required to achieve the agreed responsibilities, with a one-hour unpaid lunch break each day. Flexibility will be required for working additional hours and travel to meet business needs or for travel or meetings on weekends or evenings. This role involves some unsocial hours, weekend work and travel within the UK
Annual Leave: Annual leave entitlement of 22 days per year and 8 paid public holidays per year.
Pension Scheme: MAF UK provides a non-contributory pension scheme for staff of 10% salary on joining
Additional Benefits
34. Access to our Employee Assistance Programme (EAP) for free, confidential support on personal and professional issues.
35. Death in Service/Life Assurance scheme.
Probation: 6 months
Notice Period: 3 months each.
How to apply:
Please apply on-line by clicking the 'Apply for this job online' button shown above, located at the top right hand corner of this page. Upload your CV and a full covering letter telling us which key skills you think you can undertake and why.
There is no need to complete the overseas 'Status' questions (these are for overseas based roles only. Please note, you will need to type 'not applicable' into the fields marked with an * in this section).
Closing date: 1st July
Face to Face Interviews will be on 14th & 15th July
Qualifications, Skills & Experience
Essential Requirements
36. Educated to degree level in an IT, business information systems, engineering or other related degree, or, educated to A-level or equivalent with relevant experience as noted below
37. Experience of:Using Microsoft applications, especially Dynamics D365 and the Power PlatformAdvances and applications of AI with demonstrable experience in its useManaging IT software and hardware services, configuration and procedures; network configuration and management principlesUsing Cloud Flows and Business Process FlowsProactivly moving projects forward and setting up meetings with relevant partiesIntegrating third party systems to D365, including websitesWorking and negotiating with third party IT providers
38. Personal Attributes:Inquisitive with technology with a track record of implementing new initiativesProactive in investigating, understanding, and resolving issuesAbility to communicate clearly, assertively, and diplomatically at all levels in group and one to one settingsAbility to plan and work strategicallyAbility to influence at all levels within an organisationWillingness and ability to work within organisational guidelines and corporate objectives
CHRISTIAN VALUES, BELIEFS AND ETHOS:
As a Christian mission, MAF UK seeks candidates who share in the evangelical Christian values and beliefs as described in the mission, purpose, values, and beliefs statements. All staff will be required to actively support and demonstrate the Christian values of the organisation and to take part in organisational activities such as staff devotions, prayer meetings, and fellowship days.