Job Title: Income Officer
Location: West Midlands (Site-Based)
Contract: Initial 6-Month Contract
Hours: 37 hours per week
Start Date: ASAP
A Local Authority in the West Midlands is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting.
About the Role
You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies.
Key Responsibilities
* Managing a caseload of rent accounts and monitoring arrears
* Contacting tenants to recover outstanding rent and agree repayment plans
* Supporting tenants with budgeting and signposting to financial support services
* Taking appropriate action on arrears cases, including escalation where required
* Preparing documentation for legal action, including court proceedings
* Liaising with housing officers, support services, and external agencies
* Maintaining accurate records and ensuring compliance with policies and procedures
* Contributing to income maximisation and tenancy sustainment strategies
About You
The council is looking to hear from candidates who have:
* Experience in income recovery, rent arrears, or housing finance
* Knowledge of housing legislation and arrears recovery processes
* Strong negotiation and communication skills
* A firm but fair approach to managing sensitive financial situations
* Experience working within a Local Authority or social housing environment (desirable)
* Ability to work both independently and collaboratively
Apply
If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in the West Midlands, we would love to hear from you.
Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity