Our A * Client based in the heart of Chester are looking to add a talented Credit Control Team Leader to their ranks Objectives of the role Responsibility for overseeing cash collection and minimising bad debt Ensure that the provision of goods / services on credit terms is at a level that maximises turnover with minimum risk to the business Build, maintain and promote a proactive Credit Control function Ensure that the personnel within the team are fully trained, adhering to the department’s processes, meeting objectives, coached and developed Build, maintain and promote constructive and productive relationships with customers, field managers and Credit Controllers ensuring professional conduct is maintained Key Responsibilities Organise the day-to-day tasks and resources across the team to ensure objectives are met Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs Monitor KPIs to ensure the team is meeting targets and provide additional support as required Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid Rent Ensure all processes achieve set SLA’s as per compliance and company requirements Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice Monitor and a...