Job Opportunity: Service Delivery Manager
Company Overview
Technical Lift Services Ltd. is a forward-thinking company specialising in the installation, maintenance, and repair of lifts. Based in Poole, we pride ourselves on delivering exceptional service to our clients through innovation and operational excellence.
Role Overview
We are seeking a Service Delivery Manager to join our team. This full-time role offers a hybrid working model, with flexibility for some remote work. As Service Delivery Manager, you will oversee daily operations, ensuring seamless service delivery, high customer satisfaction, and effective management of our teams. Reporting directly to the Managing Director, you will act as the company's face to clients while supporting and coordinating with back-of-house teams.
Key Responsibilities
Manage and oversee service delivery operations to ensure customer satisfaction.
Act as the main point of contact for clients, addressing queries and concerns professionally.
Collaborate with cross-functional teams to improve service delivery processes.
Monitor and evaluate team performance to meet company standards.
Identify and resolve operational issues promptly and efficiently.
Support the Managing Director with strategic initiatives and client engagement.
Qualifications and Skills
Proven experience in service delivery management.
Strong focus on customer satisfaction and excellent customer service skills.
Experience in facilities or maintenance sectors is essential.
Effective problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Ability to work collaboratively across teams and departments.
Previous experience in a similar leadership role is highly desirable.
If you're passionate about delivering excellent service and have a background in managing teams within the facilities or maintenance sector, we'd love to hear from you
Location: Poole, Dorset
Type: Full-time (Hybrid role)
Apply today and help shape the future of lift services with Technical Lift Services Ltd