Hub Team Manager
Position: Permanent, 36.75 hours per week.
Salary: Up to £40,000 per annum + Pension + 6.6 weeks holiday.
Location: B&Q Edinburgh, New Craighall.
Full time, Part time or Job Share.
Overview
Every day we give millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Hub Team Manager and you will be pivotal in leading the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count.
What's the job?
Lead and manage the digital fulfilment team to deliver an exceptional home service, maximize the customer experience, and grow sales. In this role you will:
* Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
* Maintain pace and quality across all fulfilment processes, aligned to service level agreements.
* Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
* Use data and insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.
What We Need
Our Hub Team Managers are key to running our business by leading the team to deliver exceptional store operations through the smooth running of fulfilment processes. In this role, you should demonstrate the following qualities:
* You are calm under pressure.
* A fast‑paced environment gives you energy.
* You thrive in a team that includes both internal and external members, and you enjoy coordinating and developing their careers.
* You are comfortable having meaningful discussions about performance.
* You love to problem‑solve; the trickier the better.
Benefits
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
* Award‑winning pension scheme
* Company bonus scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and lots more
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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