Customer Service Export Administrator
We are currently recruiting for a Customer Service Export Administrator to join a busy and friendly logistics team. This is a fantastic opportunity for someone who enjoys administrative work, has strong attention to detail, and thrives in a fast‑paced customer‑focused environment.
Working within the export and logistics function, you will play a key role in ensuring customer orders and documentation are processed accurately and efficiently, while providing excellent customer service support.
Shift pattern: 4 on / 4 off, 6am – 6pm.
Responsibilities
* Scanning export and shipping documents
* Accurate data entry and system updates
* Handling and maintaining customer information
* Responding to customer enquiries via email and phone
* Liaising with internal departments and logistics partners to support export processes
* Monitoring shipment progress and updating customers where required
* General administrative support to the wider team
* Assisting with daily operational tasks to ensure smooth workflow
Requirements
* Computer literate and confident using Microsoft Office and internal data systems
* Strong attention to detail and high level of accuracy
* Good communication and organisational skills
* Customer‑focused with a professional telephone manner
* Ability to work effectively as part of a team
* Previous experience in administration, customer service, or logistics is desirable but not essential
Details
Hourly rate of pay: £12.21ph
Stable 4 on / 4 off shift pattern (days only, 6am–6pm)
Location: Crewe
Immediate start available
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