Customer Service Advisor based in Rochdale
Offering £12.21 per hour - paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week
The Role
Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
Supporting patients and booking them into appointments - ensuring this is inline with their needs and circumstances
Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
Using appropriate questions to understand and determine the patients' needs, resulting in first time resolution
Transforming general enquiries into appointments through quality conversation
Entering referral information on the in-house patient administration system
Communicating relevant information to internal and external customers via email in a professional manner
Locating information from various relevant sources to be able to progress patient data
Maintaining appropriate records and keeping data up to date and relevant
Adhering to data protection act guidelines and IGSOC standardsThe Person
Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles - we want someone that knows what good service is and has the passion to deliver it!
Previous experience or knowledge in healthcare would be a huge advantage - our client is the UK's largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
Drive and determination - the want and will to do the best for our customer and in turn for yourself!
Good business acumen - having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
IT literate and confident working across different platforms and softwareThe Hours: Full time, 37.5 hours per week
Monday to Friday; working shifts between 8am-8pm
Saturday - Sunday; working shifts between 8am-1pm
Rota's will be provided 2 weeks in advance but you will typically work on a rolling basis.
Working 1 in 4 weekends - 1.5 days back in return
Overtime Available!The Benefits and Perks
£12.21 per hour, paid weekly - every Friday!
Free, onsite parking
On-site Subsided Canteen & Cafe
Free tea and coffee available
Office incentives and engagement events
Following your progression into a permanent position you will have access to a wide range of benefits and discountsThe Location: Rochdale, OL11
If this role is of interest, please click APPLY NOW!
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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people