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Head of support team yorks

Sheffield
Barclays
Posted: 8 January
Offer description

Job Description

Purpose of the role

To direct leadership, performance, coaching & development of Associate Bankers whilst optimising the Associate Bankers (AB) roles and responsibilities.

Accountabilities

* Training, development & communication to ensure up to date understanding of new and existing client solutions & processes, contributing to the flow of client solutions through t. .
* Resource requirements in line with the national vision and enabling a high-performance environment demonstrating flexibility and consistency for colleagues utilising the performance development framework.
* Collaboration with stakeholders to support ABs in their fulfilment of Credit requirements including pricing to achieve great customer outcomes.
* Enables Barclays to make a positive impact on the environment and the communities we serve by supporting the delivery of outcomes that build long term relationships and enhance our reputation.
* Follow, improve and strengthen controls wherever possible, working collaboratively across teams to proactively identify and manage risks, including when risks change, or escalation is required.
* Implementation of best-in-class service culture to enhance great customer outcomes. Develops and maintains an active stakeholder map ensuring productive cross sector relationships across Barclays.

Assistant Vice President Expectations

* To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
* Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
* OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
* Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
* Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
* Take ownership for managing risk and strengthening controls in relation to the work done.
* Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
* Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, solve problems creatively and effectively.
* Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
* Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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