A Customer Service Agent will carry out services under the brand of Airport Concierge. You will be required to assist a range of customers, from unaccompanied minors to high profile VIPs at Heathrow Airport.
Main Responsibilities:
* Provide customer service in a security restricted area
* To provide airline check-In & baggage hall assistance
* Provide Concierge Porter service and En-Route Lounge
* Ensure all services are carried out to the highest standards at all times
* Work in line with all company, client and environment protocol agreements
* Ensure company presentation standards are adhered to at all times
* Demonstrate discretion and professionalism when assisting high profile Clients whilst maintaining strict GDPR confidentiality
* To develop, build and maintain effective working relationships with clients
* Always show professional, courtesy and respect to all co-workers and staff
* To confidentially trouble-shoot and assist in resolving issues, dealing with disruption and irregularities which may occur
* Ensure you have in-depth knowledge of the airport environment and products
* Liaise closely with Co-Ordinators/Team Leaders and co-workers to ensure team effectiveness and a positive working environment
* Completion of all necessary reports and paperwork accurately and efficiently
* Escalate any foreseeable service issues to your Co-Ordinator/Team Leader at the earliest opportunity