Job role:
Quality Assurance Supervisor
Reports to:
Quality Assurance Manager
Location
Leeds
Package
£28,000 (increasing to £30,000 after successful completion of probation period) plus generous benefits package.
Hours of work
37.5 hours per week. Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role.
About the Role
Overview
To work in partnership with all colleagues to identify training needs and support colleague improvement through providing written and verbal feedback, coaching, development and workshop delivery. To help the Quality Assurance (QA) department create and maintain a QA framework that facilitates continuous improvement and has the customer at its heart. To monitor adherence to this scheme and report any issues and/or risks to the QA Manager.
Key Outputs
1. Conduct file reviews and call observations to ensure that there is no product bias or material detriment to the customer and standards are consistent in the team by attending levelling sessions. Identify training requirements and/or risks and support improvement, with a view to maintaining consistently positive custom...