Job Overview
Business Segment: Group Functions
Location: IM, Douglas, Douglas, Circular Road 1
Job Type: Full-time
Job Ref ID: A-0001
Date Posted: 9/30/2025
Job Description
NOTE: This is a Fixed Term Contract role. Only Isle of Man residents are eligible.
To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.
Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Experience Required: Service Management, Operations- 1-2 years Ideally previous experience within a banking operation position however it is not essential
Output:
Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end-to-end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.
Support, encourage and promote business changes positively across the respective teams, involved in the change and innovation process, to promote understanding, acceptance and positive adoption.
Additional Information
Behavioural Competencies:
Challenging Ideas
Embracing Change
Examining Information
Following Procedures
Interacting with People
Making Decisions
Managing Tasks
Meeting Timescales
Showing Composure
Team Working
Thinking Positively
Upholding Standards
Technical Competencies:
Business Intelligence
Client Relationship Management
Continuous Improvement
Creative Problem Solving
Operations Commercial Acumen
Operations Risk Management
SBO
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or