Company Description
Address: 83A Ly Thuong Kiet Str., Tran Hung Dao, Hoan Kiem, Hanoi
Savour the good life at Mövenpick Hotel Hanoi Centre, a five-star hotel located in the central district of Hanoi.
Boasting a residential feel in its services and design, the Hotel is primed to welcome business as well as leisure travelers to explore the charm of the capital city of Vietnam, indulge in innovative cuisine, and relish every possibility that life has to offer. The Hotel has a distinguished French style architecture which was preserved, while the décor of the rooms is designed to evoke a warm and welcoming atmosphere, with earth-tone accents and dark wooden floors.
We have also integrated some Vietnamese touches into the interior to give it a sense of place.
Job Description
* Receive, record and transmit guest requests accurately
* Prepare and distribute various departmental reports
* Input accurate room status into system daily and investigate discrepancies
* Maintain and update administrative data
* Maintain key control and monitor lost properties
* Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper
* Be familiar with Housekeeping positions and team members’ job functions
Qualifications
* Minimum College education
* Minimum of 1 years of experience in a similar capacity with proven track records
* Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
* Proficient in MS Excel, Word, & PowerPoint
* Excellent communication and customer contact skills
* Results and service oriented with an eye for details
* Ability to multi-task, work well in stressful & high-pressure situations
Additional Information
* Take 2 days off/week
* 100% social insurance payment based on salary from the first day of work
* Employee benefit card offering discounted rates in Accor Hotels worldwide
* Develop your talent through learning programs by Academy Accor
* Opportunity to grow within your property and across the world
* Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities
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