The Night Manager acts as the primary out-of-hours contact for residents, ensuring operational continuity, safety, and exceptional service during overnight periods. This role supports the Community and Estates teams by maintaining high standards of security, compliance, and resident experience.
Key Role Responsibilities
* Conduct nightly walkthroughs of internal and external common areas, logging faults and escalating urgent issues.
* Maintains positive community relationships e.g. neighbours, local communities, local police community officers, fire and rescue service and other local authorities. Maintains an awareness of Health and Safety, Data Protection and compliance, and always ensures adherence.
* Support emergency contractor access, ensuring RAMS compliance and adherence to health and safety protocols.
* Perform basic troubleshooting for minor maintenance issues (e.g., lock resets, isolating leaks) and report unresolved faults promptly.
* Maintain up-to-date training in First Aid and Fire Safety; support emergency response protocols during night shifts.
* Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested
Resident Experience