Job Details
Client: Butlin's
Location: Bridgwater, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Overview
Description
About the Role
‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! We are seeking new team members to join us as Guest Services Team Member Plus. In this role, you will work on Mondays and Fridays, cleaning our accommodation and delivering excellent service to our guests during their holiday. You will assist guests in enhancing their stay by providing advice on our product offerings and local area.
If things aren’t going as planned with their break, you will help guests get back on track using your empathy and problem-solving skills, logging feedback and ensuring follow-up. You will also be involved in managing the check-in experience and assisting guests face-to-face with any needs.
Live-in accommodation is available for this role.
Key Responsibilities
* Work in a fast-paced environment supporting guests and colleagues.
* Maintain excellent communication skills and a confident telephone manner.
* Use various systems to log jobs and feedback accurately.
* Support guest check-in and handle guest inquiries professionally.
* Participate in training and development to build relevant skills.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve been creating memorable experiences for guests, from family breaks to adult-only events. Our culture is highly valued—creating an environment where colleagues support each other and deliver an "Altogether More Entertaining and Fun Break". If you want a role where you create smiles, get stuck in, and care for each other, this could be the perfect opportunity. Join us during an exciting time at Butlin’s!
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