* Responsible To: Welcome Team Coordinator
* Salary: £23,461.36
* Hours: 34 hrs / wk (Monday to Sunday)
* Contract: Fixed-Term 6-Month Contract
The Welcome Team are the first point of contact for visitors and are integral to the overall experience visitors have while at the museum. As Welcome Team Supervisor, you will support the Welcome Team Coordinator in leading the museum’s Welcome Team, helping to create and embed a thriving culture of exceptional customer service and sales performance, delivering a great welcome for our visitors and working closely with wider museum colleagues to help deliver exceptional experiences for visitors everyday.
You and the wider team will be responsible for dealing with all types of visitor admissions and enquiries, working towards agreed sales, gift aid and membership targets, as well as being present in the wider museum spaces, actively engaging with visitors, sharing your knowledge and stories and helping bring the place alive as part of a vibrant, forward-thinking museum. Working as part of the Welcome Team, your work will help put the visitor at the heart of everything we do.
Some weekend and bank holiday working will be required, as well as some evening work for events, previews, etc.
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