BDS are currently recruiting for a Damp and Mould Repairs Administrator to work within the Property Resilience Team based in Coventry.
These positions will require you to be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts, as well as managing the end-to-end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the Property Resilience Lead
Main duties include but are not limited too;
* To be a clear point of contact for any initial job chase or issue relating to our core contractors for all stakeholder (CSC and Property Management Team)
* Highlight any issues of contractors not accepting jobs within SLA’s and address with contractor directly, escalating persistent issues to the Property Resilience Lead or Customer Resilience Lead
* Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.
* Monitor the DMC Inbox and ensure any work or inspections requests are ordered in a timely manner.
* Review the daily WIP levels
* Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff.
* Work with all contractors where required to achieve customer satisfaction.
* Liaising between the CSC, Property Management Team and Contractors to resolve any customer issues.
* Responsible for effective completion of follow on works for OOH orders
Working Pattern: 3 days in the office, 2 days at Home, Weds and Fridays - 9am to 5pm - 36.25 hours week
Pay rate; £13.40ph PAYE- £18.42ph UMB
Temp to perm for the right candidate
Ideal candidate will have;
* Excellent administrative skills.
* Good attention to detail.
* Data entry experience.
* Customer service experience.
* Strong verbal and written communication skills.
* Experience in using a variety of IT software – including Outlook, Excel, and Microsoft Team
Apply now for immediate consideration