Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.
Our London HQ is home to our in-house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family-run manufacturing partners, in the expert hands of three generations of artisan craftspeople.
The role is based at the heart of our Milton Keynes Distribution Centre. As a Logistics Administrator, you will play a vital role in ensuring the smooth and efficient coordination of Goods In and product dispatch. This includes arranging bookings, responding to emails promptly, and managing shipments and documentation to support both the warehouse team and transport providers.
We believe individuals bring more than just experience to a role. This position offers you the opportunity to showcase your passion for detail, your determination to succeed, and your commitment to excellence, no matter the size of the task. You’ll thrive here if you're energised by problem-solving, dedicated to providing outstanding service, and driven to continually improve
This is a full-time position, Monday to Friday, with some flexibility required to meet deadlines. It's ideal for someone who thrives in a fast-paced environment, takes pride in their attention to detail, and values being part of a dedicated team. You’ll play a key role in supporting our warehouse operations and ensuring customer satisfaction.
Key Responsibilities
* Liaise and coordinate with freight forwarders and internal teams to manage inbound and outbound logistics, ensuring goods are received and delivered in line with requirements.
* Create and maintain accurate records of all shipments within our WMS/ERP applications and assist with stock reconciliation.
* Process shipping documents, invoices, customs declarations, and other logistics paperwork; ensuring costs accurately reflected in our invoices
* Coordinate, track shipments, highlight concerns to delivery timelines and summarise to internal stakeholder during weekly reviews.
* Monitor providers performance to KPI/SLA and compliance, ensuring accurate documentation and timely deliveries.
* Collaborate with warehouse operations to ensure sufficient resources in place for goods to be received, stored and dispatched in a timely manner.
* Support warehouse teams with order processing, customer fulfilment requirements, and distribution labelling, including booking freight with our distribution partners.
* Prepare weekly, monthly, and periodic reports on inbound & outbound performance; recommend improvements and ensure timely resolution of WMS/ERP application issues by tracking and progressing trouble tickets.
* Maintain standards of excellence in accuracy, organisation, and delivery clear communication, effective support to internal and external customers by addressing their needs promptly and professionally.
Skills & Experience
* Strong passion for problem-solving, with the flexibility to handle a variety of tasks and a proactive approach to change and continuous improvement.
* Committed to meeting deadlines, overcoming challenges, and maintaining a positive, solution-oriented mindset under pressure.
* Collaborative and supportive team player, with a keen eye for detail and a strong focus on accuracy.
* Previous experience in logistics, supply chain, or administrative roles is highly desirable.
* Capable of working independently as well as collaboratively, with a willingness to share knowledge and support others.
* Proficient in IT, especially Microsoft Excel and logistics or ERP systems.
Benefits & perks
* Competitive salary & performance-based incentives
* Generous staff discount on Radley products
* Opportunities for professional development & training
* Enhanced annual leave (incl. holiday buy)
* Sickness Pay
* Life Assurance Cover
* Virtual GP
* Healthcare Cash Plan of up to c.£900 per year
* Employee Assistant Programme
* Wellbeing App (Thrive)
* Company Bonus
* Time in Service Rewards
* Sample Sales
* Special Occasion Gifts
* Cycle to Work Scheme
* Electric Vehicle Scheme
* Season Ticket Loan
* Summer Fridays
At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores.
We know that diversity in a business only makes it stronger, so our People team are clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #Proudtobe Radley.
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We’re proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups who may undervaluing themselves.