1. Administrator (Pre Need) - Casual Hours
2. £12.71 per hour
3. Choice Office - Torquay - TQ1 1DE
4. Working Hours: Averaging around 18 hours per week but can be flexible. Hours are between Monday to Friday 09:00 to 17:00
About Us
At Choice, we offer a sensitive, professional service to our customers, and lead the way in setting new standards of excellence within the profession.
The Opportunity
Are you a customer-focused professional with a can-do attitude and a knack for administration? Choice are looking for a dedicated Administrator to join our team. You will play a crucial role in supporting the sale of funeral plans, providing expert advice, and ensuring seamless operations within our extensive network. This is a unique opportunity to make a meaningful impact in offering a tailored service to each customer whilst working in a supportive and dynamic environment.
Key Responsibilities:
5. Customer Service: Provide an excellent customer service tailored to each customer to ensure their enquiry, and any specific needs are met
6. Communication: Write and distribute emails, memos, letters, and forms, and assist in preparing scheduled reports.
7. Administrative Support: Handle daily office tasks such as answering calls, processing payments, compiling spreadsheets, and filing.
8. Customer Interaction: Address administrative requests and inquiries from branch employees, customer, and third-party affiliates.
9. Record Keeping: Ensure accurate recording of all plan sales and redemptions, and maintain comprehensive administrative records.
10. Client Service: Provide quality service, handle customer queries, and promote our full range of services including funeral pre-need plans.
What We're Looking For:
Essential Skills:
11. Customer-focused and results-oriented
12. Excellent communication skills, both oral and written
13. Competent in all aspects of administration
14. Strong telephone and interpersonal skills
15. Experience in a fast-paced environment with the ability to work under pressure
16. Strong numeracy, literacy, and reasoning abilities
17. Proficient in Microsoft Applications
This role requires adherence to the Financial Conduct Authority (FCA) regulations. The successful candidate must:
18. Complete required training and assessments to become a competent plan seller
19. Engage in Continuous Professional Development (CPD) aligned with FCA requirements
20. Act in accordance with FCA Conduct Rules and Principles for business
21. Support and consider the needs of vulnerable customers
What We Offer
At Choice, we are committed to providing exceptional service and support to our clients and employees. We offer a comprehensive training program and a supportive work environment where you can thrive and make a difference.
In addition to your hourly rate, you will also receive:
22. Paid average holiday pay
23. Pension
24. Christmas vouchers
25. Cycle to Work Scheme
26. Eye care
27. Refer a friend scheme
Ready to Apply?
If you are ready to take on this rewarding role and join a company that values dedication and excellence, we want to hear from you! Apply now and be a part of our compassionate and professional team.