Control Room Operator Redhill £27,000 dependent on experience plus 40% uplift Part of the Pennon Group, SES Water is a forward-thinking local water company dedicated to providing high-quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day. If you're an experienced Control Room Operator, we want you on our team! Together, we are shaping a sustainable future, one drop at a time. What we Offer: SES Water value our employees wellbeing and has created a package to care for both your financial needs and personal wellbeing. Generous salary; £27,000 plus 40% uplift dependent upon experience Group personal pension plan with up to 10% employer contribution. Life assurance for peace of mind. Financial education, savings, and loans support. Cycle to Work and Car Share Schemes and for eco-conscious commuting. 25 days of annual leave for work-life balance. Simply Health healthcare cashback scheme and Surgical Choices. Service and MOT discounts at our on-site garage. One paid day per year for volunteering in the community Main Duties: Working as part of a team of 5 Control Room Operators, this role covers a 24/7 shift pattern and involves working 12-hour shifts in a secure environment. You will be responsible for: Monitoring the companys SCADA, CCTV and fire alarm systems out of hours Responding to alarms from Treatment Works and other company sites Dealing with emergency contact from customers outside of office hours Responsible for calling out Networks, Production and Contracts Department staff outside of normal office hours. Co-ordination of planned and emergency works both inside and outside normal office hours. Responsible for raising emergency jobs and obtaining Utility Drawings and issuing electronically to Contracts Gangs. Responsible for the issue and return of Company keys. About You: You will be used to lone working on a shift basis in an operational environment with experience of responding to live situations and dealing with a reactive workload. You will be comfortable prioritising demands, making decisions within established procedures and remaining calm under pressure. You should have the following skills: Experience with monitoring alarm systems such as SCADA, CCTV and fire systems Capable of using a CRM database and billing system to record customer contacts You will need clear and effective written and verbal communication skills You should be able to build effective relationships with colleagues and external stakeholders It would be ideal if you have knowledge of the water industry, our supply area and systems but we would also consider a manufacturing or security background Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best every day. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.