Shipping Team Leader
* Annual Salary: Competitive (to be discussed)
* Location: Heathrow
* Job Type: Full-time (37.5 hours per week, Monday to Friday, 9am – 5.30pm)
We are seeking a Shipping Team Leader to provide a crucial support layer between Healthcare Operations and the Operations Manager. This role is pivotal in maintaining and improving Healthcare Operations for both Imports and Exports, developing best practices, and streamlining processes. The successful candidate will liaise with staff and other department managers to maximise profitability and ensure the achievement of the company's business objectives.
Day-to-day of the role:
* Oversee the arranging and receiving of all import/export consignments efficiently and cost-effectively while achieving required service levels.
* Handle all documentation and liaise with partners and customers, ensuring excellent customer service.
* Lead the healthcare team, fostering effective communication across all internal functions.
* Optimize business processes to reduce costs and increase productivity through constant review.
* Provide accurate weekly financial reports to the UK Head of Airfreight & London Heathrow Operations Manager.
* Develop effective relationships and negotiate with carriers and overseas agents.
* Ensure compliance with HM Customs entry procedures and accurate data processing in Hellogic/CW1.
* Support the Sales/Product team in transporting goods in the most efficient and cost-effective way.
* Manage deviation handling and CAPA process.
* Support RFQs, tenders, and the implementation of new customers at a local level.
Required Skills & Qualifications:
* GCSE, Standard Grade or equivalent in Maths and English; highly competent in all areas of Microsoft Office.
* Up to three years of experience in the Freight Forwarding industry, handling healthcare shipments and supporting CAPA processes.
* Demonstrated excellence in customer service and effective communication skills.
* Ability to develop and maintain operational systems and processes.
* Knowledge of LSH industry standards (GDP, TCR) is advantageous.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development within a dynamic and supportive environment.
* Engage with a diverse team and contribute to significant projects impacting global healthcare logistics.
To apply for the Shipping Team Leader position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.