Overview
I am working with a market leading client to find them a committed Service Delivery Manager. The role will take the lead in managing and nurturing relationships with key clients ensuring timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement.
About you
The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service delivery. You will have managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation.
Responsibilities
* Build strong, trust-based relationships with client stakeholders at all levels
* Lead service reviews, performance reports and client meetings
* Oversee day-to-day delivery against SLAs, KPIs and contractual commitments
* Resolve issues quickly by working closely with engineers, schedulers and internal teams
* Proactively identify service improvements, efficiencies and value-add opportunities
* Provide insight and operational support for account growth, renewals and proposals
Qualifications
* Proven experience in service delivery, client management or technical operations
* Strong understanding of SLAs, KPIs and service reporting
* Excellent communication and relationship-building skills
* Highly organised, with the ability to manage multiple key accounts
* Problem solver with a proactive, client-focused mindset
* Confident with CRM, service management systems and Microsoft Office
Additional information
This is an exciting opportunity to take ownership of high-profile accounts, work closely with top-tier clients, and play a key role in shaping service excellence. Please note, this is a primarily field-based role with national reach, so a full clean driving license is required as well as the willingness to travel for work. If you're proactive, relationship-driven and passionate about delivering results, we'd love to hear from you.
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