Service Delivery Manager
Are you an experienced Project or Service Manager with a passion for delivering results and building strong client relationships? Want to work at the heart of smart city innovation?
We’re growing - and we’re on the lookout for a Service Delivery Manager to join our Operations Team in Neath. This is your chance to manage complex client portfolios, own contract delivery, and help shape the future of transport technology.
What You'll Be Doing
Manage day-to-day service delivery across client contracts
Own relationships from implementation through to renewal
Track budgets, raise POs, manage invoices, and ensure cost control
Monitor performance against KPIs/SLAs, and oversee reporting
Proactively communicate service updates to clients
Identify and lead new project rollouts (e.g. firmware, relocations, expansions)
Collaborate with internal teams (Product, Client Services, Development) to resolve issues and drive innovation
Spot upsell opportunities and help fuel growth
What You’ll Bring
Strong project or service delivery background
Experience with budgets, invoicing, and client reporting
Excellent communication and organisational skills
Ability to manage multiple projects and stakeholders with confidence
A proactive, solution-focused mindset
What’s In It for You?
Healthcare Cash Plan
Discounts on retail, travel, wellbeing & more
Life Insurance
25 days holiday + bank holidays
Cycle to Work Scheme
Enhanced maternity & paternity packages (eligibility applies)
Pension contributions
About Us
Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees and a mission to build smarter, greener cities, we’re proud to be shaping the future of mobility.
Join Us
If you're ready to deliver excellence and grow with a forward-thinking team—apply now.
We’re an equal opportunity employer. We value diversity, and we’re committed to creating an inclusive environment for all