A global service provider in Liverpool is seeking a Service Desk Support Analyst to join their IT team. You will be the first point of contact for global IT incidents, providing triage and troubleshooting. The ideal candidate has proven service desk experience and is customer-centric, able to translate complex technical issues into user-friendly solutions. This role involves incident management, global communication, application support, and collaboration within a high-performing team, offering a competitive salary and benefits package.
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