Job Description
Job Title: Income and Invoicing Officer
Salary: £13.26 P/H PAYE Inclusive of Holiday Pay | £15.25 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Leyland, PR25
Start Date: ASAP
We are seeking an Income and Invoicing Officer to join a dynamic Housing Operations team. This is an essential role, where you'll be responsible for invoicing, debt collection, and credit control, ensuring smooth financial processes within the organisation. You will work closely with various teams to support invoicing, sundry debt collection, and income administration.
Key Duties and Responsibilities:
1. Prepare and produce invoices for rechargeable repairs, management charges, and other services.
2. Chase and collect sundry and commercial debt for different sectors (Leaseholders, Keyworkers, etc.).
3. Liaise with service areas to resolve disputed invoices.
4. Manage invoices related to Homelessness Accommodation and tenancy support.
5. Recover arrears and monitor payment plans to ensure full debt recovery.
6. Utilise credit tracing systems to enhance debt collection success.
7. Encourage the use of direct debit payment methods and manage accounts.
8. Refer legal action to Income Collection Officers when required.
9. Process refunds and manage customer credits.
Qualifications and Experience :
10. Proficient in Microsoft Office (Word, Excel, Outlook).
11. Experience in sales invoicing and debt collection.
12. Ability to work with customers professionally and manage workloads effectively.
13. Knowledge of the legal process for debt recovery.
14. Strong interpersonal skills for working with internal and external stakeholders.