Overview
If you're an enthusiastic and pro-active project manager/project support officer looking for a role working across a varied programme of work to improve cancer services for patients, apply for the Deputy Service Transformation Manager post. You will join the Service Transformation Team for the Networked Services division at The Christie, who are the support function for all services in the division (Medical/Clinical Oncology, Haematology, Pharmacy, SACT, Radiotherapy, Outpatients, Medical Physics & Engineering, Nursing).
Your role is to support and run service improvement projects across all services. Day to day work is varied and projects are often interlinked, so you must have excellent attention to detail, manage your own tasks to timescales, and be proactive to keep projects moving. The post holder will manage several projects simultaneously, be a strong communicator, and know how and when to escalate to the Transformation Lead. You will report to a Transformation Lead and deputise for them as necessary. The team is headed by the Divisional Transformation Manager.
Main duties
Daily requirements include: completing project documentation and reporting; creating and amending process maps (often live via MS Teams or face to face); arranging and attending meetings; leading project meetings; presenting to stakeholders; taking notes/actions and distributing post‑meeting; conducting pre/post implementation data analysis; arranging engagement events and/or training/education; deputising for the Transformation Leads; and providing detailed feedback/updates. You will support the division with other ad hoc tasks as required.
About us
The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, with ~15% of patients referred from other parts of the country. We provide radiotherapy through a large department, chemotherapy on site and through 14 other hospitals, highly specialist surgery for complex and rare cancer, and a wide range of support and diagnostic services. We are an international leader in research with world first breakthroughs for over 100 years, and run one of the largest early clinical trial units in Europe with over 300 trials each year. Cancer research in Manchester, much of which is undertaken at The Christie, has been ranked the best in the UK.
Details
Date posted: 03 September 2025
Pay scheme: Agenda for change
Band: Band 6
Salary: £38,682 to £46,580 a year per annum pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 413-98036-CNS-SD
Job locations: Clinical Networked Services - E00255, 550 Wilmslow Road, Manchester, M20 4BX
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to check for any previous criminal convictions.
Employer: The Christie NHS FT, Clinical Networked Services - E00255, 550 Wilmslow Road, Manchester, M20 4BX
Employer's website: https://www.christie.nhs.uk/
Duties and responsibilities
Responsibilities for Physical and Financial Resources and General Administration
* Provide support for the development of PIDS/QIAs as required.
* Produce and maintain Project/Programme Plans and reports for presentation and approval at relevant Boards.
* Coordinate input from broad, multi-disciplinary programmes and teams to lead and support meetings and associated reporting papers; manage complex multi‑dimensional projects with wide-reaching impact.
* Assist Divisional, Operational and Transformation Managers with administrative duties in project delivery, including handling changing demands and pressures.
* Maintain project governance documentation and templates as set by the Divisional, Operational and Transformation Manager or Finance.
* Produce clear visuals and project documentation for reports, briefings, workshops and external/internal presentations.
* Develop and refine a project administration system to track actions and ensure timely delivery; update tracking tools as necessary.
* Produce routine and complex reports/presentations that may include medical/financial terminology and data; update spreadsheets/databases as required.
* Produce reports containing sensitive change/ performance data and deliver PowerPoint presentations on these as needed.
* Undertake short- and long-term planning to support programme governance.
* Lead and support departmental process improvement initiatives and coordinate communications planning for projects.
* Ensure procurement and schemes of delegation follow local financial instructions.
Project Management
* Deputise for Divisional Transformation Lead(s) and Manager when required.
* Apply project management methodology and use the Trust’s toolkit to deliver objectives across time, cost, quality, risk, benefits realisation, milestones and evaluation.
* Lead and co‑ordinate project teams to deliver within timescales and achieve identified benefits.
* Produce high‑quality, audience‑specific management and project reports and plans; obtain additional information as needed.
* Establish and chair groups necessary for successful delivery; manage meetings, agendas, papers, actions, risks and plans; ensure progress and actions are completed.
* Attend and support Trust meetings, raising awareness of the project objectives and requirements.
* Lead or support development of robust project plans, risk/issue logs, benefits plans and communication plans.
* Lead or support process mapping and detailed information analysis for specific projects/reports.
* Monitor and evaluate changes in practice through timely data collection; organise post‑implementation reviews and knowledge transfer.
* Identify and manage risks, issues, interdependencies; escalate to senior management as appropriate.
* Regularly update progress against the project plan; present to programme and organisational boards; take ownership of projects and actions.
Training
* Prepare, deliver and facilitate training to divisional staff as required.
Communications and Leadership
* Be a point of contact for divisional transformation; manage enquiries courteously and timely.
* Identify, analyse and plan actions to engage stakeholders; support complex, sensitive VIP initiatives where agreement is required.
* Lead development of formal board reports and manage sensitive patient information in line with Data Protection Act.
* Influence and align others towards shared goals; collect/analyse/present data to stakeholders; use questionnaires, interviews and focus groups as needed.
* Review research, best practice and benchmarking reports; coach and mentor team members as needed.
Planning and Organising
* Plan long‑term deliverables across interdependent activities; monitor and adjust plans as required.
* Identify, plan and deliver benefits; provide administrative support for projects including actions logging, diary coordination and documentation.
* Define quality expectations and apply quality plans; coordinate submissions to Boards and prepare transformation documentation (reports, presentations, minutes, milestones, benefits/risk registers).
* Coordinate document management for transformation documents.
Research, Development and Audit/Data
* Regular development/collection of information for audit/monitoring; manage risks/issues across portfolio; monitor interdependencies and adapt plans accordingly.
* Produce monthly portfolio reports monitoring spend against budget.
Freedom to Act
* Work autonomously; prioritise own workload; encourage responsible decision-making to move things forward.
* Engage with wider organisational context; align with internal Strategy/Policy procedures.
Other Duties
* Maintain confidentiality and integrity; adhere to Christie policies.
* Flexible approach to meet targets; undertake other duties as required consistent with role.
Person Specification
Qualifications
Essential: Degree plus postgraduate qualification or equivalent experience; willingness to undertake additional training.
Desirable: Lean Six Sigma/ Improvement methodology qualifications; APM/other project management qualifications.
Experience
Essential: Experience in a PMO/transformation team managing a portfolio of projects; ability to manage multiple priorities and deadlines; experience writing complex reports; structured project management; collaborative delivery; self‑motivated; evidence of change and service improvement; training delivery.
Desirable: NHS experience; Lean Six Sigma training.
Skills
Essential: Ability to prioritise, plan with formal tools; stakeholder engagement; strong oral/written/presentation/negotiation skills; time management; influencing ability; ability to present to varied audiences.
Knowledge
Essential: IT skills across Microsoft Office and clinical systems; Excel (pivot tables, charts, formulas); risk/issue management; policy/procedure development; project tools/methodologies.
Desirable: Lean Six Sigma understanding; clinical/NHS procedures; NHS governance knowledge.
Other
Essential: Creative problem solving; clear information presentation; self-starter with leadership ability; team player; organized with high attention to detail; commitment to improving services; excellent communication and facilitation; capacity to influence at clinical and managerial levels.
Values
Essential: Ability to demonstrate organisational values and behaviours.
Employer details
The Christie NHS FT
Address: Clinical Networked Services - E00255, 550 Wilmslow Road, Manchester, M20 4BX
Employer website: https://www.christie.nhs.uk/
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