Overview
Join to apply for the Supplier Manager role at Equifax
What You’ll Do
* Analyse & Report Performance: Provide detailed commentary on Debt Collection Agency (DCA) performance, using supplier feedback and data to explain variances against targets to both management and clients.
* Drive Supplier Improvement: Use data-driven insights to challenge suppliers, implement a continuous improvement agenda, and design targeted campaigns to enhance collection outcomes.
* Ensure Governance & Compliance: Monitor all supplier activity against contracts, service levels, and operational standards to ensure strict adherence to governance protocols.
* Manage Audits & Remediation: Oversee client and in-house audits, owning findings and escalations by planning and executing remedial action plans with the supplier.
* Oversee Risk & Incident Management: Proactively identify and log supplier-related risks, managing incidents from initial mitigation through to the completion of high-quality reports and follow-up actions.
* Conduct On-site Quality Assurance: Maintain a visible presence on site with suppliers. Onsite call listening and floor walking for new and existing clients’ portfolios. Attend client training days/workshops with agency representatives; share findings, own actions and drive to conclusion. Attend client audits and track findings and actions through to completion.
* Lead Supplier Onboarding & Training: Manage the end-to-end process for new suppliers, including induction, readiness for new work, and ensuring training materials are current and effectively used.
* Manage Stakeholder Communications: Act as the primary liaison between suppliers, clients, and internal teams, providing expert insight in review meetings and managing stakeholder expectations.
* Enhance Commercial Effectiveness: Identify and implement ways to improve the cost-effectiveness of supplier services, including supporting the development of alternative commercial models.
* Support New Implementations: Collaborate with internal teams to ensure supplier readiness and compliance for new client portfolios and communication suites from go-live.
What Experience You Need
* A proven track record in a relationship, vendor, purchasing or supplier management role
* Proven Operational Performance management
* Excellent communication skills – both written and verbal
* Excellent attention to detail
* Ability to identify the right issues and risks; problem solving and the ability to recommend/identify and take preventative measures to avoid repeats
* Ability to work unsupervised
What Could Set You Apart
* Ordinary level or GCSE in mathematics and English
* Degree level (or equivalent qualification)
* Supplier Relationship Management qualification
* Demonstrable experience in debt collection at managerial level
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
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