Aftersales Area Manager - Motorcycle
Join the team at Honda Motor Europe Ltd as an Aftersales Area Manager responsible for achievement of customer satisfaction, customer retention and part sales objectives across the North/West Region (retailers based in Manchester down to Bristol and Southwest Wales). The role is field‑based, with a focus on implementing Aftersales operational best practice and driving business and profit growth for the Honda Motorcycle (HME-UK) Retailer Network.
Responsibilities
* Act as the key after sales interface between Honda and the retailers, building strong, supportive relationships to drive commercial results.
* Agree targets and action plans with retailers, monitor progress and provide guidance to ensure delivery in line with regional targets.
* Identify and meet training needs, either directly or through retailer development, to maximise commercial performance and promote brand image.
* Work with retailer development and Sales colleagues to assess candidate prospects for potential retailers, providing local after sales expertise to maximise commercial performance and minimise risk within the retailer network.
* Analyse and achieve parts, retention products, eVHC (Electronic Health Check) and PM (Periodic Maintenance) visit targets, implementing countermeasures where required.
* Implement Honda eVHC in selected dealers to maximise upsell opportunities and best practices.
* Agree and execute measurable improvement plans with the Senior Retailer Management Team, using TQM (Total Quality Management) processes.
* Manage the Aftersales Development Programme from start to conclusion.
* Ensure full dealer adherence to all Aftersales Franchise Standards and Business Terms.
* Carry out detailed retailer performance analysis and report to senior managers, providing recommendations to improve business results.
* Use composite data and local market information to build understanding of current performance, pre‑empting and minimising negative impacts on after sales performance.
* Submit weekly forecasts versus set objectives and respond flexibly to ad‑hoc reporting requests.
* Analyse and achieve aftersales CSI (Customer Satisfaction Index) Overall Satisfaction scores, implementing countermeasures where necessary.
* Build and maintain relationships with colleagues across the business to stay aware of relevant issues and opportunities. Resolve customer problems and improve the customer experience as a point of escalation.
* Travel across the region; a valid driving licence is essential.
Qualifications, Skills and Experience
* A wide understanding of the Honda organisation and knowledge of the external market.
* Experience in an automotive aftersales environment.
* Experience in a retailer service/workshop environment.
* High level of commercial interest, with hands‑on support of commercial business.
* Good knowledge of MS Office skills (especially Excel and PowerPoint).
* Good English skills (written & spoken) for international communications.
* Strong communication and negotiation skills.
* Excellent time management skills and a flexible approach to work prioritisation and scheduling.
* Well organised and analytical, with the ability to think effectively in a cross‑functional manner.
* Ability to travel within Europe.
Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for individual differences and talents, celebrating diversity and fostering a fair, non‑discriminatory company that values the uniqueness of each person.
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