Job Profile
The Operations and Sales Support Coordinator plays a pivotal role in coordinating and supporting all functions of Francois Offshore Catering (FOC), including operations, marketing, tenders, administration and contract management.
With a strong focus on operational excellence, communication, and continuous improvement, the coordinator plays a proactive role in streamlining workflows, enhancing service delivery, and supporting growth and commercial initiatives. Acting as a central liaison between teams and stakeholders, the position is critical in maintaining efficiency, consistency, and high standards across Francois Offshore Catering.
Key Responsibilities
* Marketing & Communications
* Collaborate with the NMG marketing team to coordinate and collate text and photos for LinkedIn campaigns, ensuring alignment with Francois’ campaign calendar and brand objectives
* Manage the "Card of the Quarter" award for LinkedIn campaigns
* Conduct market research, including competitor analysis and market share insights, to inform strategic decision-making
* Support the Bid Manager in organising prospective and client events, ensuring seamless execution and alignment with business development goals
* Bids & Tenders
* Proofread tenders and work in collaboration with the Bid Manager to ensure an accurate and efficient tender process.
* Develop case studies and gather client testimonials to strengthen bid responses, referencing best practice
* Conduct Dunn & Bradstreet Checks and World Checks for all bids and proposals
* Manage and update FPAL, SEAQUEL databases to maintain accurate supplier information
* Support with any Requests for Information (RFI) and quotations (RFQ)/Expression of Interest (EOI)
* Operations
* Manage and coordinate internal mobilisation meetings for new business
* Schedule meetings and update the action tracker for mobilisation/transition meetings and follow up until all actions are closed out
* Provide support to operations by formatting Quarterly Business Review slides
* Complete and coordinate all internal onboarding forms for new business
* Manage the offshore contact list for the business every quarter
* Collate and format the offshore quarterly Customer Feedback Forms
* Document all actions from the operations meetings, then follow up to ensure all actions are completed
* Manage the Go Gift account for voucher awards for the crew
* Develop and maintain the SharePoint ‘Chef’s Corner’ page with support from the Operations team
* Continuously develop a thorough understanding of all contracts, making sure we deliver according to the contract scope and agreed terms
* Support operations with ad hoc analysis and presentation for clients
* Administration
* Act as the primary liaison for office services, including stationery, supplies, catering, and facilities, proactively identifying opportunities to enhance office operations
* Contract & Compliance Management
* Manage Contract Eagle, ensuring all contracts and amendments are uploaded and accurately maintained
* Maintain and update the Francois Key Term document for existing business terms and conditions
* Process Improvement & Systems
* Utilise Nintex Promapp to document, monitor, and improve business processes, ensuring operational consistency and efficiency. Progress towards a Champion role to lead training, promote best practices, and support continuous improvement initiatives
* Work with Business Improvement Transformation Team (BITT) team internally to support wider FOC team with process improvements and digitalisation.
Candidate Requirements:
* Substantial experience within in a related role
* Knowledge of offshore catering operations and industry regulations
* Understanding of contract management and tendering processes
* Proficiency in using a process mapping software would be desirable
* Experience working with MS office packages including word, excel and outlook.
* Excellent interpersonal and communication skills
* Understanding and awareness of client relationship management (CRM) software and systems.
* Ability to manage operational challenges independently
* Strong organisational and administrative skills
* Ability to manage multiple tasks and prioritise effectively
* Any ad-hoc tasks relating to operations and sales as and when require
* Experience in logistics, procurement or sales support would be preferred.