ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT – delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
JOB DETAILSWe are seeking a Workflow Helpdesk Technician to join our Professional Services team. This is an exciting entry-level opportunity for graduates or candidates with limited professional experience who are passionate about technology and eager to develop their career.
In this role, you will:
Support our customers and internal teams with IT and workflow solutions.
Work with a variety of software products, learning how to integrate them into client environments.
Log and track activities and support tickets, adhering to service standards.
Collaborate with colleagues to deliver projects and maintain excellent customer service.
A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role can either be remote or hyrbid. Attendance at our offices in either Maidstone or London is required periodically for team meetings and training if you do prefer a remote working environment.
SKILLS AND EXPERIENCE REQUIRED
Basic coding knowledge: Exposure to JavaScript, HTML, CSS, or similar through coursework or personal projects.
Strong communication, attention to detail, time management, and the ability to follow guidance and work under supervision.
General IT understanding: Awareness of workflow software or willingness to learn, with enthusiasm for technology.
Database awareness: Familiarity with MySQL or MSSQL concepts (classroom or project experience).BENEFITS
Flexible working options
33 days holiday including bank holidays
Holiday purchase scheme
Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
2 paid days off per year for voluntary work to support our local communities
Staff Reward Scheme
Pension scheme
Life assurance 4 x salary
Sponsorship for professional development and memberships
Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
Mental health first aider support programme
Cycle2work scheme
Discounted Gym Membership
Eye care voucher scheme
Free flu vaccinations
Employee social events and recognition activities throughout the year
HP Employee discount programmes
Mobile phone discountsWHY JOIN APOGEEAt Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility – shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.
Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on (phone number removed) – we are committed to making your experience inclusive and accessible.
We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
Our award-winning customer service speaks for itself – take a look at our excellent Trustpilot reviews and our “Customer Experience Foundation Membership” accreditation.
Our application form is quick and easy – no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly