* Job Title: Customer Service Representative
* Location: Rugby / Hybrid
* Department: Customer Service / Call Centre
* Reports To: Customer Service Manager
Job Overview:
We are looking for a dynamic and customer-oriented Customer Service Representative to join our growing team. The successful candidate will be responsible for handling inbound and outbound calls, providing exceptional service, and resolving customer queries in a timely and professional manner. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer situations with efficiency and courtesy.
Key Responsibilities:
1. Answer inbound calls, emails, or chats from customers promptly and professionally.
2. Provide accurate information about products, services, and policies to customers.
3. Resolve customer queries, complaints, or issues by providing solutions or escalating to the appropriate team.
4. Maintain high levels of customer satisfaction b...