We are looking for a dedicated Area Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/7. This is not just a job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing ASEL with pride and approachability.
What You'll Do
* Manage Your Service Area: Take ownership of service calls within your allocated area and ensure a high standard of service delivery at all times.
* Communicate Effectively: Keep your Line Manager or Supervisor informed about outstanding issues and engage proactively to minimize revisit calls.
* Promote ASEL's Values: Be an ambassador for ASEL, showcasing our commitment to professionalism, customer care, and best practices in all interactions.
* Collaborate: Work closely with our Service Team to complete any other reasonable duties in a timely and efficient manner, ensuring the smooth operation of your designated service area.
* Maintain professionalism while troubleshooting and resolving client issues.
* Be vigilant about adhering to SLAs and always aiming to provide first-call solutions.
* Maintain a positive image for ASEL through your appearance and conduct.
* Keep your service vehicle well-maintained and clean.
* Demonstrate a solid understanding of CCTV, Intruder, Access Control, and Fire systems is essential.
* Commit to continuous learning, with ASEL providing ongoing training in company-specific procedures and other relevant areas.
* Maintain a friendly and approachable demeanor, with a knack for building strong relationships with customers and colleagues alike.
* Participation in a 1 in 6 call-out rota.
* Competitive base salary based on experience, plus opportunities for overtime.
* Comprehensive training and development opportunities in a supportive environment.
About ASEL
At ASEL, we are pioneers in designing, developing, and delivering tailored security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. We are industry leaders in security risk modeling, using data and insights to empower our clients, enhance their strategies, minimize risks, and reduce costs.
Why Join ASEL
We are committed to cultivating talent and providing our employees with the resources and training necessary for their professional growth. If you are motivated, have a passion for security solutions, and are eager to contribute to our mission of excellence, we would love to hear from you. Ready to take the next step in your career? Apply today to join our innovative team at ASEL Integrated Security Solutions!
Equality & Diversity: ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objective is that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities. ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.
Benefits & Perks
* Perkbox recognition - rewards and discount platform
* Apprenticeship
* Employee of the month scheme £50
* 110% Club of outstanding performers who can receive large prizes and monetary rewards
* WageStream - a flexible wage application
* EAP - Employee Assistance Programme
* Progression opportunities within the company
* Ongoing training
#J-18808-Ljbffr