To provide an outstanding and consistent level of service to our customers as well as internally (Field Sales team, Application Engineering, Supply Chain Management, Finance).
Your responsibilities will include:
* Serve as the primary order contact for our customers
* To provide HUBER+SUHNER with the highest level of support on all aspects from order processing to product delivery
* To be an active member of the Customer Service Team to ensure the future development and success of the company
* To maintain professionalism when dealing with internal and external customers
* Partner and co-ordinate with the HUBER+SUHNER manufacturing sites in Europe to ensure timely delivery of products
* Visit customers, when required, to support the external sales team
* Answer incoming queries and respond to customer needs
* Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times
* Comply with Health & Safety and Environmental guidelines and advise your Line Manager of any issues as they arise
* Ensure all standard quotes, enquiries and orders are processed within a maximum of 24 hours from receipt
* Ensure that any customer enquiries, which cannot be directly answered, are logged within 24hours and passed to the individual concerned and that the responses to these enquiries are also logged.
* Initiate and follow up actions to requests arising from Field Sales visit reports for e.g. Catalogues, samples etc.
* Maintain accurate and up to date files for all your business documents and correspondence
* Liaise with other departments to ensure that internal & external customer's requirements are met at all times
* Assist Accounts department to resolve account issues or disputes associated with accounts/customers with whom you are associated
* Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate initiate corrective actions to ensure no repeats of the same type of error occurs.
* Carry out any other reasonable duties as required by your Line Manager
Experience:
* Working experience in an international company, preferably in industrial manufacturing environment
* At least 2 years experience working in a customer facing support role and/or sales position
* Prior SAP knowledge
Skills:
* Profound technical understanding and knowledge
* Numerate
* SAP knowledge
* Understanding of planning / international supply chain networks
* Computer literate (Microsoft Office)
Personal Qualification:
* Excellent Team player
* Positive and open minded character with hands-on/can-do mentality
* Customer oriented
* Good communication skills (written and oral)
* Good organisational skills
* Proactive
* Problem solving attitude
* Accurate and good attention to detail.
To be successful, you will need to have:
* Experience in a commercial sales position
* 'A passion to serve customers'
* Strong sense of customer service and customer needs
* SAP or ERP experience preferred
* Computer literate (excel, outlook, word as a minimum)
* Accurate and good attention to detail
* Good communication skills (written and oral)
* Good organisational skills
Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Sick pay
Experience:
* Client Services Occupations: 2 years (preferred)
Work Location: In person