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Senior Talent Acquisition Partner @Sword Group
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.
The Product Engineer is responsible for providing support and maintenance services across a product portfolio, encompassing both operational and project deliverables. This role ensures that applications are kept up to date in accordance with product roadmaps and business needs.
1. Provides level 1 and level 2 application support and maintenance services
2. Installation, configuration, administration, support, maintenance and troubleshooting of application portfolio
3. Engagement with 3rd party vendors as part of support and maintenance activities
4. Provide support for Onshore and offshore business applications
5. Related hardware accessory support and asset management
6. Ensure timely and accurate testing of solutions, patches and other maintenance activities prior to deployment
7. Works with third party vendors to ensure services are supported
8. Engagement with other IS functions to ensure successful deployment of solutions into production
9. Deploys and manages solutions to meet defined business specific needs as defined through the product maps/lifecycles
Requirements
* Experience of Cloud Application services, M365, Azure, SQL, AD
* Experience of database technologies such as SQL Server and Oracle
* Experience of application installation and configuration
* Experience and in-depth knowledge of managing support and testing of applications
* Strong documentation, process, and a determined finisher, capable of handling operational pressure
* Ability to prioritize workload and meet deadlines
* Strong organizational skills to manage multiple issues and priorities
* Good verbal and written communication skills for liaising across business areas
* Experience supporting enterprise applications in energy/utilities sector preferred but not essential
* ITIL foundation qualification desired but not essential
Benefits
At Sword, our core values focus on caring for our people, investing in training and career development, and building inclusive teams. Our benefits include:
* Competitive salary
* Personalized career development plans with learning opportunities
* Flexible working arrangements
* Generous leave, family benefits, pension, private health, well-being schemes, employee assistance, and more
We are committed to diversity and inclusion, welcoming applicants regardless of background or identity. If you need adjustments during the hiring process, please let us know.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Engineering and IT
* Industries: IT Services and Consulting
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