We're Recruiting: Secure Examination Support Officer
Location: Hybrid (Office & Home-Based)
Organisation: Intellectual Property Office (IPO)
Are you highly organised, detail-oriented, and looking to make a meaningful contribution to public service? Join the IPO as a Secure Examination Support Officer and play a vital role in supporting our examination processes and maintaining the integrity of intellectual property data.
Role Overview
As a Secure Examination Support Officer, you will be responsible for processing, recording, and managing sensitive documentation to a high standard. You will ensure compliance with legal and quality requirements, while also delivering excellent customer service through both written and verbal communication.
Daily Responsibilities
Form Processing
Process forms in line with agreed quality standards.
Ensure compliance with legal requirements and communicate findings to customers in writing.
Data Entry and Records Management
Accurately input data into IPO systems, upload relevant documentation, and maintain clear, accurate records.
Identify any gaps or errors and escalate appropriately.
Documentation Production
Create clear and accurate documents in accordance with internal guidance and standards.
Customer Communication
Answer telephone calls within 5 rings.
Respond to general enquiry letters/emails within 5 working days.
Respond to more detailed correspondence within 3 weeks of receipt.
Cross-Team Support
Provide administrative support to other teams as required.
Hybrid Working & Office Attendance
We currently operate a hybrid working model, combining home and office-based work:
Minimum 20% of your working week will be office-based .
You may occasionally be required to attend the office at short notice depending on business needs.
Training
4 weeks office based training.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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