Sales & Client Support Analyst – Global Markets (Milan Desk Support | Multi-Asset Coverage | a minimum of 6-18 months of experience
Location: London / Hybrid (with international desk coverage)
Division: Global Markets | Sales & Client Support
About the Role
We are seeking a dynamic and detail-driven Analyst to join a fast-paced Global Markets environment, supporting the Milan Sales Desk while contributing to a truly international client support function.
This is a high-exposure role at the heart of client transaction management, where you will gain end-to-end visibility of the trade lifecycle across multiple asset classes, with a strong focus on Fixed Income and Derivatives.
You will play a key role in ensuring the accurate processing, monitoring, and settlement of transactions, while supporting regulatory obligations and delivering a high-quality client experience across internal and external stakeholders.
This is an excellent opportunity for someone looking to build a deep, cross-asset operational and client-facing skillset within a global investment banking environment.
What You’ll Be Doing
Client & Sales Desk Support
* Provide dedicated support to the Milan Sales Desk, ensuring accurate system booking and representation of Italian Global Markets transactions
* Build strong relationships with Sales teams across Milan, London, Dubai, and Paris to support business flow and client pipeline visibility
* Act as a key point of contact for transaction-level queries and client servicing needs
Trade Lifecycle Management
* Manage the full post-trade lifecycle from pre-matching through to final settlement (T+1 focus)
* Ensure accuracy across confirmations, settlements, and reconciliations
* Monitor and resolve breaks or discrepancies in a timely and controlled manner
Regulatory & Operational Controls
* Support local regulatory reporting requirements for the Milan business
* Ensure adherence to internal controls, operational standards, and risk mitigation frameworks
* Support onboarding of new business lines through governance processes (NPNA / NST etc.)
Cross-Functional Collaboration
* Work closely with Front Office, Sales, Operations, Risk, Compliance, IT, and other internal teams
* Act as a communication bridge between centralized operations (Paris) and front-line desks
* Respond to internal stakeholder requests with accuracy and efficiency
Cross-Asset & Multi-Product Exposure
* Gain exposure across Fixed Income, Equity Derivatives, GSF, Treasury, and Islamic Finance products
* Develop a strong understanding of client expectations and product-specific trade flows
Continuous Improvement & Risk Awareness
* Identify process inefficiencies and contribute to operational improvements
* Strengthen controls and reduce operational risk through proactive issue resolution
* Support continuous cross-training across asset classes within the team
What We’re Looking For
Essential Requirements
* Fluent Italian speaker (essential – direct support for Milan Sales Desk)
* Experience or strong interest in Fixed Income and Financial Markets operations
* Understanding of post-trade processes and trade lifecycle management
* Strong communication skills with ability to engage confidently across Front Office and Operations teams
Core Skills
* Strong analytical and problem-solving ability
* High attention to detail and control-oriented mindset
* Ability to manage multiple priorities in a fast-paced environment
* Strong interpersonal skills with confidence in stakeholder management
* Proficiency in MS Office (Excel, Outlook, Word); familiarity with trade platforms is an advantage
Personal Attributes
* Proactive, adaptable, and comfortable working independently
* Collaborative mindset with a strong team orientation
* Resilient under pressure with strong time management skills
* Curious mindset with a desire to understand cross-asset products and processes
* Continuous improvement mindset – always looking for better ways of working
Why Join Us
This role offers the opportunity to:
* Build deep expertise across multiple asset classes and markets
* Gain international exposure across key financial hubs (Milan, London, Paris, Dubai)
* Work closely with Front Office Sales teams in a highly visible client support function
* Develop a full understanding of the trade lifecycle in a global investment banking environment
* Be part of a collaborative and high-performing Global Markets team